October 1 through February 28: Monday-Friday from 9am-10pm ET
March 1 through September 30: Monday-Friday from 9am-6pm ET
Certain holidays may affect these hours.
CSS Profile For Students
U.S. and Canada: 844-202-0524
International: 212-299-0096
Due to high email volume, please contact an agent via phone for assistance. You may also connect with an agent via Live Chat. Agent Offline indicates a high volume of current inquiries, and Live Chat will refresh once an agent becomes available.
IDOC For Students
U.S. and Canada: 866-897-9881
International: 212-299-0096
Due to high email volume, please contact an agent via phone for assistance. You may also connect with an agent via Live Chat. Agent Offline indicates a high volume of current inquiries, and Live Chat will refresh once an agent becomes available.