Contact Us

Contact Us

Support Hours:

  • October 1 through February 28: Monday-Friday from 9am-10pm ET
  • March 1 through September 30: Monday-Friday from 9am-6pm ET
  • Certain holidays may affect these hours.

CSS Profile For Students

U.S. and Canada: 844-202-0524

International: 212-299-0096

Due to high email volume, please contact an agent via phone for assistance. You may also connect with an agent via Live Chat. Agent Offline indicates a high volume of current inquiries, and Live Chat will refresh once an agent becomes available.

IDOC For Students

U.S. and Canada: 866-897-9881

International: 212-299-0096

Due to high email volume, please contact an agent via phone for assistance. You may also connect with an agent via Live Chat. Agent Offline indicates a high volume of current inquiries, and Live Chat will refresh once an agent becomes available.

For Financial Aid Administrators

Phone: 866-881-1167

For Counselors

Phone: 800-626-9795