Contact Us

Contact Us

Support Hours:

  • October 1 through February 28: Monday-Friday from 9am-10pm ET
  • March 1 through September 30: Monday-Friday from 9am-6pm ET
  • Certain holidays may affect these hours.

CSS Profile For Students

U.S. and Canada: 844-202-0524
Para español: 844-202-0524, marque 6

International: 212-299-0096

Applicants need their College Board Security Phrase to validate their identity when contacting the Support Team. Follow the step-by-step guide website link below to recover your Security Phrase.

Website

Security Phrase Step-by-Step Guide

IDOC For Students

U.S. and Canada: 866-897-9881
Para español: 866-897-9881, marque 7

International: 212-299-0096

Applicants need their College Board Security Phrase to validate their identity when contacting the Support Team. Follow the step-by-step guide website link below to recover your Security Phrase.

Website

Security Phrase Step-by-Step Guide

For Financial Aid Administrators

Phone: 866-881-1167

Website

CSS Profile for Higher Ed Professionals

For Counselors

Phone: 800-626-9795