Contact Us

Contact Us

Support Hours:

  • October 1 through February 28: Monday-Friday from 9am-10pm ET
  • March 1 through September 30: Monday-Friday from 9am-6pm ET
  • Certain holidays may affect these hours.

CSS Profile For Students

U.S. and Canada: 844-202-0524
Para español: 844-202-0524, marque 6

International: 212-299-0096

IDOC For Students

U.S. and Canada: 866-897-9881
Para español: 866-897-9881, marque 7

International: 212-299-0096

IDOC is currently experiencing a processing timeline of at least 10 business days.

Your IDOC dashboard reflects the status of your uploaded documents. Please do not upload documents multiple times while you wait for them to process.

For Financial Aid Administrators

Phone: 866-881-1167

For Counselors

Phone: 800-626-9795